Refund policy

Refund, Exchange, Return and Cancellation Policy

Refund policy :

No Questions Asked!

If you don’t love what you ordered, you can easily return or exchange it online if eligible according to the policy. Just file a request on our website and we’ll handle the rest. Refund will be credited to customers account within 7-10 working days through original payment method

File your Return/Exchange here:

Exchange Policy :

Products can only be exchanged if they are in an unused/unwashed condition with all the tags and brand box/brand polybags, within 3 days from date of delivery. Anything which is defective, damaged, significantly different or have missing parts, we can exchange your product. The replaced or exchanged product will be delivered in 5-7 business days

  • Charges: Free (₹0)

  • Time: 7–8 days after you file the request

  • Process: File exchange → Pickup → QC (quality check) → New product sent

If the new product costs more, we’ll send you a payment link.
If it costs less, we’ll give you store credits.

For any claims regarding missing or damaged items, an unboxing video is mandatory. Without this video recorded from the moment of opening the package, we’re unable to process such claims

Return Policy:

Products can only be returned if they are in an unused/unwashed condition with all the tags and brand box/brand polybags, within 3 days from date of delivery.

Raise request within 3 days with order details, with pickup arranged in 2-5 days; refunds process in 4-14 days post-quality check, excluding shipping fees. No returns on sale items ; comply with Consumer Protection (E-Commerce) Rules 2020 for quick refunds per RBI guidelines.

Cancellation: 

You may cancel your order within 2 hours of placing it. Unfortunately, we are unable to process cancellation requests beyond this timeframe as our orders are usually dispatched the same day.

Important Notes:

  • Raise a return/exchange request within 3 days of delivery.

  • Not eligible for returns/exchange: Freebies

  • Damaged/defective items: We replace them or give store credits, but no bank refund.

  • Delivery charges (COD/Express): Non-refundable.

  • An order can be exchanged max 2 times.

  • Carpets/blankets can be exchanged only once (2nd time exchange request = ₹500 charge will be deducted).

  • On some pin codes, our return pickup service might not be available. In such cases, we will request you to courier us back the product. Reimbursement for the same is 50/- per item quantity sent back.

  • Cancellation is only possible before dispatch.

  • We endeavour to deliver the product as per the pictures you see and the sizes mentioned, but due to different screen resolutions, there can be minor color variations in actual products vs pictures on the website. Also due to natural variance in manufacturing processes, there can be a 3-5% variance/tolerance in the product sizes

  • For any claims regarding missing or damaged items, an unboxing video is mandatory. Without this video recorded from the moment of opening the package, we’re unable to process such claims

  • Please note that items that have been used or washed are not eligible for return or exchange. All returns must be made with the product in its original, unused condition and packaging.

  • Missing product: Claims related to missing products without a product opening video will not be processed.